FAQ

Shipping to Schools across Australia.
more info++

Announcing a change to The Kids' Bookshop

Commencing August 28 2018  The Kids' Bookshop will only service & support new and existing school customers. 

Thank you to the many customers who have shopped with us from both here and overseas. We have shipped books to Florida, the Pilbara, Ireland and Christmas Island and it has been a great pleasure. 

But the time has come for us to streamline our business and the work that we are doing in schools - events, book fairs, library and classroom book supply. We are looking forward to continuing our work with schools in Victoria and reaching out to those schools around Australia who also need literacy and literatures-based assistance. 

If you are a school who would like to work with us, please contact us on hello@thekidsbookshop.com.au and we will be in touch ASAP. 

Please note: We will continue to honor existing Gift Certificates and we still provide our Monthly Bookpack subscription service for Families. Contact us to use your Gift Certificates.

Very best wishes and happy reading

Graham, Tegan and Jackie.

 


 

I'm from a school, where do I go on your site for information?

Please go directly to our SCHOOLS page for more information.

 

Do you offer schools a discount on orders through your site?

Yes we do, please view details on our SCHOOLS page

 

How much will our school pay for delivery?

All orders under $250 bought through our site, via phone or email will attract a $15.00 shipping fee. For any order over $250 shipping is free.

What does the 'Manual/Offline order' option mean on checkout?

This option enables School customers to be invoiced manually for an order placed through our site. Please call us for details or any assistance. 

Can I place my order across the telephone?

Of Course you can call us to discuss any order related queries you might have. We're on 03 5472 3637

 

How does The Kids' Bookshop handle private or personal data provided during registration or ecommerce transactions?

Please see our Privacy statement.

Am I able to return books?

We have a strict returns policy – please click here to view details of our shipping and returns policy.

Are all of the books, featured on your site, in stock ready to ship?

No. The Kids' Bookshop keeps a manageable inventory of books & we work with our suppliers to provide our stock on demand. The Kids’ Bookshop will always notify you if books are not in stock, and advise you with an anticipated ETA for your order or we will always offer an alternative title, based on our qualified experience, if that is acceptable.

What should I do if there is a theme I would like to search but it is not included on The Kids’ Bookshop search list?

Please email or call our store for assistance. We're always happy to assist, where we can.

Are the recommended age groups on the website accurate?

The age (and gender) recommendations are a guide, and should be used as such, However they are based on our collective qualified experience .

 

Do prices displayed include GST?

All prices are inclusive of GST

How can I pay for the books I want?

Electronic Funds Transfer (EFT) / Direct deposit is available to Schools. We manually issue invoices for your book selection. We also accept School VISA & Mastercard credit cards by phone. (We no longer accept card transactions through the site. We have an EFT device available)

How do I know your site is a secure site?

Our site utilises Industry Standard SSL & TLS 256-bit encryption techniques.

 

Internet browsers and our site 

We sometimes have our customers contact us to let us know they've noticed some oddities occur when using their particular internet browser, and we do appreciate the feedback. Unfortunately it's just not possible to develop our site for all the versions and releases of a particular internet browser. Web designers try to accommodate as many web standards as they possibly can, however the internet is a dynamic space, with change the only constant. Our Web Developers have done everything in their power to adhere to "what's current, what's stable & secure". Our suggestion is to always make sure you have the very latest internet browser release or version for your PC, tablet or mobile device. We perform our own testing to ensure The Kids' Bookshop site is friendly, but above all usable!

 

The Kids' Bookshop - Statement of Ownership