Terms & Conditions of Sale
Please ensure you review, understand and accept our conditions & details outlined within this, our 'Shipping & Returns' page and our 'FAQ' page. Please contact us if you have any questions. Thanks!
The Kids’ Bookshop offers FREE shipping to customers for purchases that total $100.00 or more and are being sent to an address within Australia.
The cost of postage on orders under $100 within Australia, is $9.95
Please be sure you have checked your shipping address is correct, as your shipping address is sent 'as typed by you' from the checkout screen to our printer. A tracking sticker is placed on all parcels for Australia Post’s standard parcel delivery service, which we can supply by email. Please contact us if you require this number to track your parcel via Australia Post's site. Please understand that once the parcel is despatched via Australia Post your parcel is in the hands of Australia post hence the importance of providing correct details. The Kids' Bookshop will always consider any issues case-by-case of course.
If you are an international customer, please email us at firstname.lastname@example.org for assistance.
Please contact us if you have another preferred delivery method.
The Kids’ Bookshop aims to deliver books within Australia in 7 -10 business days. If your selected books are not in stock you will be notified immediately with an anticipated ETA for your order.
Although every care is taken to ensure we send you the correct title in pristine condition, there will be times, when during the journey to you, the book may incur some degree of damage.
The Kids’ Bookshop will only accept returned items that are either damaged or have been incorrectly despatched.
The Kids’ Bookshop does not accept returned items for any other reason.
Where a refund is agreed between The Kids' Bookshop and our customer, a credit to the account or facility used in the original purchase transaction will be made, on receipt of the title to our shop via post/courier. The returned title should be received at our shop in it's original condition before a full refund can be issued.
When making your selection please consider:
If you are in doubt about what the recipient might like, please ask our store manager to help with your selection before you place your order.
Alternatively, a Gift Certificate from The Kids’ Bookshop is an ideal offering when you’re just not sure!
Damaged or incorrectly despatched items should be returned to:
The Kids’ Bookshop
PO Box 572
Castlemaine, VIC 3450
within 14 days of purchase and marked to the attention of “The Store Manager – returned item”.
PLEASE INCLUDE A NOTE WITH YOUR RETURNED ITEM WHICH INCLUDES:
Please repackage the book(s) in the packaging it was sent to you in to ensure it arrives back to us safely in it's original condition. Please mark the package ‘return to sender’ and pop it into the post box rather than take it to a post office counter. This will mean it can be returned at no cost to you.
If the same book is not available, we will contact you to seek your advice on either: