Shipping

Shipping details & terms.

more info++

Announcing a change to The Kids' Bookshop

Thank you to the many customers who have shopped with us from both here and overseas. We have shipped books to Florida, the Pilbara, Ireland and Christmas Island and it has been a great pleasure. 

But the time has come for us to streamline our business and the work that we are doing in schools - events, book fairs, library and classroom book supply -will be our focus going forward. We are looking forward to continuing our work with schools in Victoria and reaching out to those schools around Australia who also need literacy and literatures-based assistance. 

If you are a school who would like to work with us, please contact us on hello@thekidsbookshop.com.au and we will be in touch ASAP. 

Very best wishes and happy reading

Graham, Tegan and Jackie.


 

Terms & Conditions of Sale

Please ensure you review, understand and accept our conditions & details outlined within this, our 'Shipping & Returns' page and our 'FAQ' page. Please contact us if you have any questions. Thanks!

 

Postage

The Kids’ Bookshop offers FREE shipping to all schools for purchases that total $250.00 or more

The cost of postage or delivery on orders under $250.00 is $15.00

Please contact us if you have another preferred delivery method.

 The Kids' Bookshop no longer ships books internationally.

 

How long will it take for my purchase to arrive?

Our usual turn around for titles is 7 - 10 Business days. Please contact us directly to discuss,  if you need your books earlier

 

Returns

Although every care is taken to ensure we send you the correct title in pristine condition, there will be times, when during the journey to you, the book may incur some degree of damage.
The Kids’ Bookshop will only accept returned items that are either found to be damaged within our shipping carton/package or have been incorrectly despatched.
The Kids’ Bookshop does not accept returned items for any other reason.

Where a refund is agreed between The Kids' Bookshop and our customer, a credit to the account or facility used in the original purchase transaction will be made, on receipt of the title to our shop via post/courier. The returned title should be received at our shop in it's original condition before a full refund can be issued.

When making your selection please consider:

  • Is it the correct title?
  • Is it the correct volume in the series?
  • Is it the correct format – hardback, paperback, board book, etc

If you are in doubt about what the recipient might like, please ask our store manager to help with your selection before you place your order.

Damaged or incorrectly despatched items should be returned to:

The Kids’ Bookshop
PO Box 572
Castlemaine, VIC 3450

within 14 days of purchase and marked to the attention of “The Store Manager – returned item”.

PLEASE INCLUDE A NOTE WITH YOUR RETURNED ITEM WHICH INCLUDES:

  • YOUR NAME
  • THE REASON FOR THE RETURN
  • THE ORDER REFERENCE NUMBER

Please repackage the book(s) in the packaging it was sent to you in to ensure it arrives back to us safely in it's original condition. Please mark the package ‘return to sender’ for free return postage.

If the same book is not available, we will contact you to seek your advice on either:

  1. Waiting for the book to arrive into stock and being resent.
  2. Selecting an alternative book